Not a problem. Just call or email us and we can skip your service as long as we have 24 hours notice. You will not be charged any extra when the service resumes as long as it is not longer than 2 weeks. Any periods longer than that, if the dog has been using the yard, a charge may be applicable, similar to a first time fee.

We work in all but the very worst weather conditions. Very heavy rainfall, lightning or heavy snowfall will prevent us from cleaning your yard. If the safety of our Operators is at risk we will not work in those circumstances, which includes roads that have not been snow-plowed.  We do not provide a refund under these circumstances as we will clean up all the dog waste missed at no extra charge on the next visit

We do work even if it has recently snowed as we know where your dog goes and will dig under the snow to retrieve as much waste as possible – therefore we do not accept cancellations for instances of recent snowfall.  The principle is that what we don’t get this week due to snowfall, we’ll get the next week, or the one after that at no extra cost.

As a policy, we no longer provide one-time or Spring cleanups.  You can still receive a free Spring cleanup as part of our 4 month commitment offer.

We only provide regular service – the frequencies can be weekly, twice a week, 3 times a week or every other week (bi-weekly).